Substitutions
At checkout customers choose best match, contact me, or no substitutions. Staff record any proposed replacement against the order before fulfilment.
Fresh groceries delivered from our store to your door
Local sandbox checkout•Free delivery over £35
Returns, substitutions and refunds
A clear local policy for grocery quality issues, unavailable products and refunds.
Fresh food concerns
Report damaged, spoiled or incorrect products promptly through support with the order number and relevant details. Staff can record a full or partial local sandbox refund.
Refund timing
No money moves in this local build. When Stripe is connected, provider processing times and statutory rights will be stated here without limiting consumer protections.